How the fuck do you own a Windows computer and not understand the concept of saving a file?! I’ve been trying to help this guy for forty-five goddamn minutes, FINALLY got him connected to the Internet and we’re stuck on the simple task of saving a file from the Internet and trying to put it in a specific directory. We’re going to spend over an hour of a technician’s time for a dial-up account that only pays us $15 a month. It’s seriously hard to explain to someone over the phone how to navigate basic functions, and more to the point it’s a waste of my time. Buy a book, use “the Google,” take a class at the library.